Cathay Pacific has once again been named one of the world's top three airlines at the prestigious Skytrax World Airline Awards. This year, it also received the awards for World's Best Cabin Crew and World's Best First Class Lounge.
These awards recognize Cathay Pacific's commitment to providing the best experience for all its customers at every stage of their journey: from the attentive service of its cabin crew during the flight, to the on-the-ground experience in its unique VIP lounges.
“We are very proud to once again rank among the world’s best airlines and to receive such prestigious awards as World’s Best Cabin Crew and World’s Best First Class Lounge. These accolades reflect the tremendous effort of the entire Cathay Pacific team, who continue to deliver the highest standards of customer experience and service, both onboard and on the ground. Most importantly, they motivate us to keep improving as we work to become our customers’ favorite service brand,” said Ronald Lam, CEO of the Cathay Group.
“To make this a reality, we have announced an investment of around HK$150 billion to expand and renew our fleet, upgrade our cabins and lounges, and invest in digital innovation. All of this will allow us to enhance our customer experience and strengthen Hong Kong’s position as a world-class international aviation hub. We thank all our customers for their continued trust and support, as well as our employees for the professionalism, passion, and dedication they bring to every journey,” he added.
Ronald Lam was present at the Skytrax World Airline Awards gala, held in London, along with Alex McGowan, Director of Operations and Customer Service, and Mandy Ng, Director of Service Delivery, who were in charge of collecting the awards.
The award for World's Best Cabin Crew recognizes the personal touch and attention to detail of Cathay Pacific's teams, whose dedication continues to define the airline's service quality and reinforces its position as one of the world's leading premium airlines.
The award for World's Best First Class Lounge comes after the reopening earlier this year of The Wing (First Class), Cathay Pacific's flagship lounge at Hong Kong International Airport, following a major renovation. The completely redesigned space redefines the premium lounge, focusing on greater comfort, a more sophisticated culinary offering, superior service, and enhanced privacy, thus ushering in a new era in the design of the airline's flagship lounges worldwide.
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