Explora Journeys will collaborate with EHL Hospitality Business School, the hospitality management school with campuses in Switzerland and Singapore. The goal is to offer an innovative, high-quality training program on "Guest Experience Fundamentals" to all employees working on board Explora Journeys ships.
EHL has been a pioneer in hospitality training methods in Switzerland and has become the international benchmark in teaching, innovation and consulting for the hospitality and services sector.
“Given that our brand was born in Switzerland, the cradle of luxury hospitality, we are proud to collaborate with the world’s leading hospitality school, EHL, which also originated in this country. This partnership will provide our employees with world-class premium hospitality training and represents an important step in ensuring that we continue to offer the best experiences to our guests,” said Michael Ungerer, CEO of Explora Journeys. “We believe that investing in training and professional development will allow us to create a distinctive, culturally intelligent, and sustainable service culture throughout the organization.”
This training program will help raise the bar for customer service culture, making it strong, distinctive, and sustainable across the entire brand. It has been designed to reinforce Explora Journeys' commitment to providing an exceptional guest experience.
Certified professionals from EHL Hospitality Business School will deliver the "Guest Experience Fundamentals" modules to Explora Journeys staff. These modules cover everything from essential skills to advanced knowledge required to provide excellent customer service in the luxury hospitality industry.
The program will be reinforced with refresher courses. In addition, a team of specially trained managers will conduct further onboard activities to reinforce key messages and help implement basic principles.
As part of the collaboration, EHL Hospitality Business School and Explora Journeys have also jointly designed a module entitled "Leadership in Guest Experience," aimed at brand managers. It includes dynamic, hands-on activities and other tools to reinforce learning in the workplace.
“We are delighted to collaborate with Explora Journeys to deliver innovative and practical training programs that equip their employees with the knowledge needed to provide extraordinary customer experiences in the luxury hospitality sector,” said Markus Venzin, CEO of EHL Group.
«We have designed our program to ensure that Explora Journeys employees receive the highest quality training and development that will contribute to the company's growth and success. Our training background in luxury hospitality aligns perfectly with Explora Journeys' commitment to providing exceptional guest service. Therefore, we look forward to working together to set new standards in customer service culture.
