Worldline extends its 11-year business relationship with MSC Cruises, which is enjoying a significant period of expansion thanks to the rebound in the tourism sector in general and is now at levels similar to those it had before the pandemic.
Worldline is supporting MSC's growth ambitions through a solution that addresses the particular demands of the cruise industry, including a seamless omnichannel payment experience, acceptance of a wide range of local and international payment methods, including the rapid availability of new emerging payment solutions, and optimized processing capabilities both online and by card.
Worldline's solution for MSC covers the entire value chain, from a comprehensive acquiring solution for online payments across Europe to onboard terminals for accepting passenger payments. MSC Cruises also benefits from a state-of-the-art financial reporting tool that simplifies complex tasks such as financial analysis, reconciliation, and fraud detection.
Chris Lanckbeen, Global Sales Director for Worldline's Travel & Hospitality vertical, commented: “We are delighted to be able to increase and expand our long-term business relationship with MSC Cruises. MSC required an end-to-end payment solution that will allow it to provide a high-quality, personalized service to its customers. At Worldline, we are pleased to contribute to this mission and support MSC Cruises in its expansion plans.”
Stefano Celada, Treasurer of the MSC Cruises Group, added: “Worldline has been able to meet our need to develop an advanced and stable acquiring solution for our growing European operations, providing us with the highest quality standards, flexible payment options, and greater back-office efficiency. These advantages will help us offer our own customers the best possible travel and payment experience.”
Looking ahead, Worldline offers cruise operators the opportunity to enhance their passengers' experience by adding innovative services such as augmented reality and live shopping, among others, to provide the best user experience.
