The cruise line's proposal is being very well received by travel agencies and consumers, both cruise passengers and people who have never tried this comprehensive type of vacation before
Costa Cruises bases its satisfaction guarantee on the fact that 9 out of 10 customers recommend Costa after their cruise. Therefore, the cruise line emphasizes the quality of its product and doesn't want a single passenger to be dissatisfied
As a testament to the quality of Costa's product and the importance the company places on the onboard experience for its customers, the "Costa Guarantee: Satisfaction or Your Money Back" offer means that all those who book a Costa cruise of up to 14 days in the Mediterranean, Northern Europe, the Atlantic, the Canary Islands, and Morocco, between April 11 and June 2, with departures returning by November 30, 2015, can request a refund of their vacation price within the first 24 hours of the cruise if they are not satisfied with the experience.
Passengers simply need to go to the Customer Service desk on board and fill out a form. From that moment on, Costa will take care of everything. Customer Service will arrange, free of charge, their return trip to the point where their Costa vacation began. To be able to arrange return trips, Costa requires that customers contact them within the first 24 hours after boarding, but at least 2 hours before the ship's departure from the next port. The Italian company will refund 100% of the cost of the vacation booked with Costa within a maximum of 30 days.
In addition to this guarantee, Costa Cruises is currently running a campaign offering very competitive prices for spring and summer 2015, as well as very attractive offers for autumn and winter 2015/2016, such as the All Inclusive Drinks Package free of charge when booking a cabin in the Premium category.
