Following the presentation last Friday of the Royal Caribbean Group's "Cruise with Confidence" program, the ultra-luxury company Silversea is introducing an additional improvement to the program.
Effective immediately, Silversea will recognize the commission to travel agencies for all bookings cancelled under the “Cruise with Confidence” program between March 9 and July 31, 2020.
This Silversea enhancement protects all bookings refunded through a Future Cruise credit under the “Cruise with Confidence” program where guests have made their final payment.
This enhancement is offered in addition to Royal Caribbean's "Cruise with Confidence" program, in which guests with booked cruises departing between March 9 and July 31, 2020, can cancel their trips up to 48 hours before their departure date and receive a credit toward a future cruise, valid for two years after the date of issue.
Silversea will allow travel agencies to collect the stipulated commissions for bookings canceled between March 9 and July 31, 2020, provided the booking had already been paid in full and the cancellation occurred outside the 48-hour cancellation period outlined in the “Cruise with Confidence” program. In addition, bookings made using the Future Cruise Credit will also be eligible for a full commission based on the value of the new booking.
This new policy is designed to provide Silversea's valued partners with added reassurance during this uncertain time. The cruise industry is resilient, and travel agents and their clients can rely on Silversea's unwavering support during these challenging times.
“The current circumstances surrounding the COVID-19 outbreak, which are beyond our control, have led Silversea and the Royal Caribbean Group to launch this program,” said Andreas Nüssel, Managing Director for Europe. “We know that our loyal distribution partners are undoubtedly working very hard during these uncertain times, and it is important to all of us at Silversea that they are receiving their well-deserved reward. We appreciate their trust; we could not succeed without their support.”
Please see www.silversea.com for applicable terms and conditions.
