IST, the leading technology partner in the cruise industry, has implemented a new feature on the Royal Caribbean travel agent website that allows online booking of excursions using FIBOS technology. This means that a travel agent wishing to book an excursion or excursion package can do so directly from the same platform without interrupting the booking process.
“The integration of shore excursions into the booking process reflects a new step in the maturity of the cruise product in the online world,” stated Lileana Guerra, IT Director and Co-Owner of IST. “Online cruise sales are constantly evolving,” Guerra affirmed, adding that “today we see how, in addition to booking a cabin, it is also possible to book other services related to this product (Spa, Beverage Packages, Restaurant, etc.) as well as shore excursions. The shore excursions we have just integrated for Royal Caribbean are a prime example of this.”
Finally, the IT Director assured that IST is working to integrate all complementary services to a cruise (flights, hotels, excursions, transfers) into FIBOS technology in order to "offer dynamic packages and thus achieve complete product automation.".
Emmanuel Joly, Sales Director for Royal Caribbean in Spain and France, commented: “We are very pleased with this new feature. Our excursions are a fundamental part of our customers' experience, and integrating them into the booking flow will be a great help and will make the work of all travel agents easier.”.
IST is the leading technology partner in the cruise industry. For over 20 years, numerous cruise lines, travel agencies, and tour operators have trusted us in approximately 60 countries. FIBOS technology has enabled many travel agencies to transition to online cruise sales. Thanks to FIBOS technology, our clients create B2C websites to offer cruise products to consumers, develop B2B applications through their intranets, and create mobile apps. FIBOS enables complete automation of the cruise sales process
