Fred. Olsen Cruise Lines welcomes Doug Glenwright to the new position of Director of Guest Experience, in addition to other new appointments.
Doug Glenwright, who brings 20 years of travel experience, has joined Fred. Olsen Cruise Lines in this new role to lead the improvement of the guest experience across all elements of the business.
Doug commented: "I'm delighted to join the fantastic team at Fred. Olsen Cruise Lines as we work to further improve our product and customer service.".
"My role will be to give guests a voice in the boardroom, to ensure that we are offering products and services that are suitable for them.".
"That's what makes me feel fulfilled: offering things that are right for the customers. We have to make sure the customer is at the center of everything. If we do that well, the sales team will follow.".
Fred. Olsen Cruise Lines has also welcomed Sonia Holman as Director of E-commerce and Marketing.
In addition to the new appointments, there have been several promotions: Clare Ward has become Commercial and Product Director, Susana Entrena is now Director of Hotel Operations and Martin Lister has become Head of Product Innovation.
Samantha Stimpson, Chief Executive of Fred. Olsen Cruise Lines, said: "These new appointments and promotions reflect our commitment to evolving and adapting to meet the challenges and opportunities of the cruise industry.".
"We believe these changes will continue to propel Fred. Olsen Cruise Lines forward and ensure our customers have the best possible experience aboard our fleet of smaller ships as they travel the world with us."
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