Azamara celebrated the grand opening of its new global contact center in Wichita, Kansas. Simultaneously, it launched its updated website and the Azamara Connect business portal, featuring a new reservation system.
“Wichita has been home to our teams, who are dedicated to helping advisors make their clients’ dreams a reality. Opening a dedicated office here is a testament to our commitment to providing the best service to our guests and advisors,” said Carol Cabezas, president of Azamara. “I’m so proud of how far Azamara has come since we’ve reopened, and this Contact Center indicates that we’re continuing to build on that momentum with more to come.”.
Azamara executives gathered in Wichita to celebrate the opening of the company's new global Contact Center, which is implementing new systems to ensure the rapid delivery of information, including callback services.
In recent months, Azamara's Contact Centre team has tripled internationally, with booking agents in the US, UK, Australia and EMEA markets.
Azamara's new website and business portal will also enhance the overall experience for guests and travel partners by providing access to the new Versonix Seaware Touch booking platform, which is fully integrated with Azamara's updated website and Azamara Connect.
