Carnival Cruise Line announces the extension of its pause in North American operations through September 30, 2020. “During this unprecedented pause in our business, we have continued to evaluate the operating environment in consultation with public health officials, governments, and the industry,” Carnival Cruise Line President Christine Duffy told customers and travel agents in a letter sent today. She added that following the cruise industry’s announcement last Friday that it would voluntarily extend its pause in North America, Carnival Cruise Line has made the decision to cancel all cruises through September 30.
“We have watched with great interest as commerce, travel, and personal activities have begun to pick up again, and once we resume service, we will take all necessary steps to ensure the health and safety of our passengers, crew, and the destinations we visit in order to maintain public confidence in our business. However, we apologize for disrupting your holiday plans and appreciate your patience,” Duffy said in the letter.
Carnival initially announced a voluntary 30-day pause in operations on March 13, and has now extended that pause three times, depending on the evolution of the COVID-19 pandemic. It is currently completing the repatriation of nearly 29,000 crew members to more than 100 nations who serve its fleet of 27 ships. As with previous pause announcements, Carnival is offering guests who wish to rebook a Future Cruise Credit (FCC) and Onboard Credit, or the option of a full refund. The process is fully automated, and guests have until May 31, 2021, to choose the most suitable option.
“We appreciate the patience and support of our customers, aware of their eagerness to get back to sailing. When the time is right, our excellent onboard team will be waiting to welcome them and provide the wonderful vacation they deserve,” said Duffy.
