Madrid, March 13, 2020. NP – Celestyal Cruises, the leading Greek cruise operator, is taking preventative measures by temporarily suspending its cruise departures until May 1, 2020. This action is a result of the unavoidable circumstances arising from the rapid spread of the COVID-19 virus and the increase in government warnings and restrictions worldwide prohibiting customers from leaving or returning to their home countries.
Today we face an unknown, extraordinary, unpredictable, and constantly changing situation that is causing significant disruptions to travel. As the World Health Organization (WHO) recently stated, every sector and every individual must participate responsibly in the fight against COVID-19. Therefore, following this advice, as well as that of health professionals and authorities, Celestyal Cruises is taking action to reduce the risk of quarantine or medical isolation for our passengers and crew.
Similarly, with an increasing number of temporary closures in some ports to passengers of different nationalities, major attractions closed in some destinations, and restrictions on public gatherings and receiving visitors, as a cruise line rich in destinations, we do not see it as possible to showcase the guaranteed experience under optimal conditions.
Therefore, due to circumstances beyond our control, the Greek company has made the difficult but responsible decision to suspend its cruises departing between March 14 and April 30, 2020. We intend to resume operations on May 1, 2020, with the 3-night “Iconic Aegean” itinerary aboard the Celestyal Olympia and on May 2, 2020, with the 7-night “Eclectic Aegean” itinerary on the Celestyal Crystal, according to our schedule.
To all our customers affected by this temporary suspension who have paid 100% of their cruise, we will offer the option of a cruise credit valued at 120% of the original booking price or a full refund. Customers can use this credit on any of our itineraries until the end of December 2021. For added flexibility, any customer who has not used their cruise credit within the specified period will automatically receive a refund equal to the amount paid to Celestyal Cruises for their original cruise.
To better serve our customers, Celestyal Cruises will issue cruise credit certificates to all affected passengers, as mentioned above. These certificates will be sent directly to the customer or their travel agent unless otherwise instructed. You do not need to contact our customer service center if you choose the cruise credit option.
The affected departures are as follows:
• “Three Continents” 7-night itinerary: March 14, 21 and 28, 2020
• “Eclectic Aegean” 7-night itinerary: April 4, 11, 18 and 25, 2020
• “Iconic Aegean” 3 and 4-night itineraries: March 16 to April 30, 2020
Since Celestyal Cruises was launched six years ago, and after decades of experience in the hospitality industry, our top priority remains the well-being of our passengers and employees. Our two mid-sized ships, welcoming and capable of providing genuine and highly personalized service, offer our guests an unforgettable holiday experience in the region where we operate. Our philosophy is rooted in a unique Greek heritage, combining exceptional hospitality with authentic destination immersion, thus providing genuine, once-in-a-lifetime experiences both on board and ashore.
During these challenging times, Celestyal Cruises will do everything possible to support its customers, employees, and partners, hoping for a return in kind. The company looks forward to welcoming all its customers back on board as the situation returns to normal.
For more information and bookings, please contact us: UK 0800-411-8038 / North America 877-337-4665 / Europe +30-216-40-09-999 / info@celestyal.com or visit www.celestyal.com
