Celestyal Cruises, the leading choice for travel to the Greek islands and the Eastern Mediterranean, has been awarded “Best Service” at the 11th annual Cruise Critic UK Editors’ Awards. The awards are selected by a global panel of Cruise Critic cruise experts to highlight the best ocean, river, and luxury cruise lines for UK travelers across dozens of categories.
The panel of experts chose Celestyal Cruises as the winner in the “Best Service” category and gave the following reasons: “This company, with only two ships, maintains a homey atmosphere on board, where the crew goes out of their way to make you feel welcome, whether it’s with small touches like creating increasingly elaborate figures with your cabin towels, blowing balloons for your children at dinnertime, or, if you’re a returning passenger, remembering your favorite cocktail. It’s always a joy to embark on a Celestyal cruise and always a sadness to leave.”.
Commenting on the award, Celestyal Cruises CEO Chris Theophilides said, “This is undoubtedly a testament to the excellent teamwork of our entire crew, officers, and shore staff. At the heart of our philosophy and approach is the legendary Greek hospitality that our guests enjoy aboard our two ships, each of which is welcoming enough to provide genuine and highly personalized service.”.
“There is no doubt that this recognition accelerates awareness and understanding of our relatively new brand through acknowledgment from reputable organizations. Having won a Cruise Critic award for the past three years reaffirms and encourages the exemplary service we provide to our guests every day and serves as a great endorsement and motivation to increase our efforts to grow our brand in the future.”.
About Celestyal
Celestyal Cruises has quickly built a reputation and recognition as the number one choice for travelers to the Greek Islands and the Eastern Mediterranean thanks to its local expertise and exceptional hospitality. The company operates two mid-sized vessels, each welcoming enough to provide genuine and highly personalized service. The company's philosophy is rooted in a unique Greek heritage, combining exceptional hospitality with authentic cultural immersion to deliver unforgettable experiences both on board and ashore.
Awards
In June 2019, Celestyal Cruises was honored for its overall contribution and commitment to the development of the cruise industry in the Eastern Mediterranean at the “Mare Nostrum” Awards in Genoa.
In December 2019 and in 2018, Celestyal Cruises received the Cruise Critic Editors' Award for Best Service. Cruise Critic is the world's largest cruise website and forum.
In February 2018, Celestyal Cruises received four “Cruise Critic Cruisers Choice” awards, two for its excursions and two for service and entertainment.
Celestyal Cruises has also been recognized by the Excellence Awards for cruises in Spain.
Corporate Responsibility
Celestyal Cruises is deeply committed to sustainability and ethical business practices. The company actively supports local communities in the destinations it visits, particularly in the field of education. Since 2015, more than 2,000 students on the Greek islands of Milos, Patmos, Samos, and Ios have enjoyed a “journey to knowledge” by attending specialized educational programs initiated by Celestyal Cruises. In addition, Celestyal Cruises supports cultural NGOs to promote youth entrepreneurship, the development of maritime studies, and child welfare.
ISO Certification
The entire spectrum of Celestyal Cruises' ship management, including technical, hotel, and crew management, as well as offices, is certified according to ISO 9001/14001 standards. The certification authority is DNV-GL, which is widely recognized as the largest and most respected rating agency in the maritime industry.
