Azamara will officially partner with Versonix Seaware, a leading software company that provides cruise lines with an integrated platform maximizing efficiency through sales, marketing, and revenue management capabilities. Through this partnership, slated to launch in early 2023, Azamara is committed to simplifying the overall booking experience with updated technology platforms for its trusted travel advisors and guests, making the business process with Azamara as seamless as possible.
“We are thrilled to officially partner with Versonix Seaware to provide a more seamless customer experience for our travel agents when booking with Azamara,” said Carol Cabezas, President of Azamara. “We are focused on creating a smooth transition for travel agents and customers to our new Seaware booking platform.”.
The launch of Azamara's new booking platform will be developed in collaboration with Versonix Seaware, which has revolutionized the cruise and travel industry by powering bookings for over 20 million passengers and 100 ships worldwide each year. Versonix Seaware's leading booking platform maintains a customer-centric, revenue-driven solution, enabling its clients to achieve consistent and successful results by being the only truly rules-based system in the industry. It serves as a common point of contact for all distribution channels, including OTAs, GDSs, B2B, B2C, and contact centers, ensuring seamless integration.
“We are delighted with the opportunity to collaborate with Azamara and be a part of their guest and travel agent experiences,” said Yuri Polissky, Chief Operating Officer of Versonix. “Versonix Seaware will help Azamara deliver first-class service to travel agents and customers, while providing a seamless and hassle-free booking experience. Furthermore, Versonix Seaware will enable Azamara to further enhance its immersive destination experiences.”.
Before the system becomes operational, travel agents currently registered with Azamara will receive comprehensive training along with their personal login details.
