Silversea Cruises has enhanced its digital training platform, Silversea Academy, to provide distribution partners with the best tools. Now accessible to travel partners worldwide, including those in the US, Canada, Latin America, Europe, and Asia for the first time, and improved for users in the UK, Ireland, Australia, and New Zealand, the online training program has been enriched and expanded, now offering up to 18 modules.
By participating in Silversea's online training courses, travel agencies will be better equipped to offer the company's best All-Inclusive experience, the most comprehensive and extensive in the luxury cruise market. With eight ultra-luxury ships in its fleet and four more in development, Silversea sails to over 900 destinations across seven continents, on both Expedition and Ocean voyages. Silversea guests enjoy personalized butler service, 24-hour room service, complimentary premium meals and beverages served in a selection of restaurants, cocktails with canapés, and other luxurious amenities. Onboard Silversea Expedition cruises, all shore excursions, Zodiac trips, and the enriching experience of an Expedition team are also included.
Silversea Academy offers a comprehensive and visually engaging learning experience, allowing you to discover and learn much more about Silversea's diverse product offerings, destinations, ships, and itineraries. Each module takes an average of just 20 minutes to complete. Upon successful completion of each module, travel agencies are invited to participate in a final quiz to receive a certificate of completion.
Among the training modules now available are “Selling Silversea,” which provides a comprehensive understanding of the cruise line, its intimate ships, and its wide range of destinations; “Expedition Cruise Expert,” which offers in-depth knowledge of the luxury expedition cruise experience; and several modules covering public spaces, restaurants, and suites. In addition, several modules are dedicated to the destinations visited, from Africa and the Indian Ocean to South America and beyond.
The Silversea Academy platform also offers easy access to the My.Silversea.com portal, where agents can view and manage bookings, as well as leverage Marketing Central tools to create effective campaigns with high-quality, customizable marketing materials. There is also a very useful "Meet the Team" section to connect travel advisors with the Silversea sales team.
To celebrate the launch of the updated and expanded Silversea Academy, distribution partners who complete a training module will be entered into a monthly prize draw, which will run for three months, for a chance to win a gift card.
“Given Silversea’s unique and innovative product range, the enhanced Silversea digital training platform will offer travel agencies a valuable tool, increasing their knowledge and enabling their businesses to grow,” said Andreas Nüessel, Managing Director of Silversea Europe. “Considering the challenges our distribution partners are facing, we are providing our support with this training module platform. We will continue to stand by them, strengthening our already robust relationships. I look forward to reconnecting with our valued partners in the near future.”.
