Due to the evolving global Covid-19 pandemic outbreak, ongoing government warnings, and the lockdown of many countries and ports worldwide, Cruise & Maritime Voyages has made the decision to further extend the suspension of all its cruises from July 1 to August 25, 2020.
For those affected by this suspension, they continue to offer a future cruise credit bonus of 125% on the amount paid for the cruise fare.
“Due to the ongoing global pandemic, we are still unable to operate our scheduled itineraries and offer the travel experience our valued guests normally enjoy. Therefore, we have made the decision to temporarily suspend all cruises until August 25, 2020, when we hope to resume service. We are extremely proud to see that 70% of our guests affected by the cancellation of their cruise have rebooked for future 2021 cruises, and many guests are also waiting until the launch of our 2022 cruise program later this year. This is a great sign, and we know guests are eager to travel with us in the near future,” commented Christian Verhounig, CEO of Cruise & Maritime Voyages.
Aware that customers may be concerned about their upcoming CMV cruises, the company is offering greater flexibility, allowing them to cancel their cruise up to 7 days before departure and receive a 125% future cruise credit voucher, provided they have paid for the trip in full. This voucher is valid for any cruise departing until December 31, 2022, and can be redeemed at any time until March 31, 2021.
This flexible cancellation/transfer policy also applies to new bookings, with a 100% future cruise credit. If you don't wish to pay your full balance, you can cancel 90 days before departure and receive a future cruise credit voucher equal to the amount paid, valid for any cruise departing until December 31, 2022, and redeemable anytime until March 31, 2021.
The company is extending this travel policy until September 30, 2020, replacing the current booking terms and is valid until further notice, hoping to give customers confidence to change their holidays to a later date.
