Letter from the President of Norwegian Cruise Line. At Norwegian Cruise Line, we put our guests first, and today is no different.
Given the current health environment, I would like to share an important update regarding Norwegian Cruise Line's response to COVID-19. With the virus impacting communities around the world, we have decided, after collaborating with federal officials, to voluntarily suspend cruising across our fleet, effective immediately. This action is in effect for voyages with embarkation dates from March 13 to April 11, 2020. We anticipate resuming operations on April 12, 2020.
As we have stated many times before, the health, safety, and well-being of our guests and crew is our top priority. While we have not had any confirmed cases across our fleet of 17 ships and are taking this measure out of an extreme precaution, we feel it is necessary to do our part. Working closely with local, state, and federal authorities, as well as global agencies, we are committed to taking all necessary steps and actions to combat the spread of COVID-19.
Current voyages will be completed, and passengers will disembark as soon as possible and be assisted with their return travel. Other affected passengers and travel agents will be contacted with specific details soon. In the meantime, please be assured that we will provide customers with future cruise credit and refund options. Please note:
- Guests with reservations for trips with departure dates from March 13 to March 17 should contact their travel agent or the company for more information.
- Guests will receive a voucher for 150% of the fare paid towards a future cruise, which can be applied to any cruise until December 31, 2022
- Guests with reservations for trips with departure dates from March 18 to April 11 should contact their travel agent or the company for more information
- Guests will receive a voucher for 125% of the fare paid towards a future cruise, which can be applied to any cruise until December 31, 2022
Passengers who do not want the future cruise voucher can request a 100% refund of the fare paid within 90 days by completing a form on the website, which will be available from March 23, 2020. We ask our customers to wait to contact us regarding refunds until March 23 so that we can prepare our booking system.
We are incredibly grateful for your loyalty and trust in allowing us to welcome you aboard our ships. We remain dedicated to providing our guests with the finest travel experiences worldwide, and we look forward to welcoming you back on board very soon.
Harry
